仙桃544个村居，服务全覆盖！
<div class="wx_rich_media_content" id="jsWxContainer"><section class="mp_profile_iframe_wrp" nodeleaf=""><mp-common-profile class="js_uneditable custom_select_card mp_profile_iframe" data-pluginname="mpprofile" data-nickname="红辣椒传媒" data-alias="xtweekly" data-from="0" data-headimg="http://mmbiz.qpic.cn/mmbiz_png/bfOudia0OnxsJZR3ImEQ6Z6tCNN9SsA4zkmUMic7vFVFm4Ce4p7oK7CQjW17FpIILC5icA0EetmEh62fnpVctyCeA/0?wx_fmt=png" data-signature="红辣椒传媒是《仙桃周刊》新媒体品牌。我已加入“维权骑士”(rightknights.com)的版权保护计划。" data-id="MzA5MDEwNjgwOQ==" data-is_biz_ban="0" data-service_type="1" data-verify_status="2"></mp-common-profile></section><p><span leaf=""><span textstyle="" style="font-size: 17px;">当独居老人意外跌倒，当残障人士急需物资，如何快速获得帮助？在仙桃，一个小巧的“一键呼叫器”正成为特殊困难老人的“安全卫士”与“温暖纽带”。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">2024年12月初，我市城管、环卫部门启动“保洁助老”服务模式试点，干河街道八湾村和袁市村率先开展，7名特殊困难老人纳入首批服务对象。市环卫局为其发放“一键呼叫器”，老人按下求助键，环卫管理人员、保洁员可迅速上门响应。</span></span></p><section style="text-align: center;" nodeleaf="" data-pm-slice="1 2 []"><span class="wxart_image" wx-style="display:inline-block;"></span></section><p><span leaf=""><span textstyle="" style="color: rgb(136, 136, 136);">环卫部门发放的“一键呼叫器”</span></span></p><p><span leaf=""><br></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">今年，“保洁助老”服务全面铺开，聚焦独居老人、残障人士等群体的居家清洁难题，通过“线上一键呼叫+线下精准服务”双向联动，织密城乡保洁与助老服务网络。目前，已为全市超100名特殊困难老人安装呼叫器，并提供助洁、助行等居家养老上门服务。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">这项服务如何运转？成效怎样？后续有何规划？仙桃周刊融媒体记者展开了实地探访。</span></span></p><section data-id="91030" style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;vertical-align: bottom;height: auto !important;display: initial;width: 49.9554px !important;visibility: visible !important;"></span></section></section></section></section><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; transform: rotate(0deg); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; padding: 3px; outline: 0px; max-width: 100%; display: inline-block; vertical-align: middle; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible; box-sizing: border-box !important;"><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-size: 17px; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle="">精准响应：“一键呼叫”直达需求</span></span></span></p></section></section></section></section></section></section><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle=""> </span></span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">不久前，胡场镇陈小垸村62岁独居老人肖小庭意外跌倒，紧急按下了颈间的求助呼叫按钮。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">市环卫局洁达公司“一键呼叫”调度中心接到呼叫后，即刻指派环卫助老员肖巧梅前往查看。“肖师傅说只是腿抽筋，并无大碍。”肖巧梅回忆道。</span></span></p><section style="text-align: center;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;"></span></section><p><span leaf=""><span textstyle="" style="color: rgb(136, 136, 136);">环卫助老员为老人打扫卫生</span></span></p><p><span leaf=""><br></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">自今年3月起，肖巧梅在完成日常清扫工作的同时，还肩负起村里3位独居困难老人的照护工作。“老人有什么需求，我们都会尽力帮忙。”</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">同样，5月20日上午9时许，八湾村环卫助老员龙泽秀、邬正英结束路段保洁后，来到行动不便的村民周碧炎家中，边打扫卫生边陪他聊天。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">作为首批服务对象，周碧炎已习惯这样的关怀。近半年来，保洁员每周至少两次主动上门，呼叫系统响应后更是随叫随到，提供打扫、代购、搬运等服务。“家里总是干干净净，搬重物、拎菜这些事，他们都帮我解决，特别贴心。”周碧炎感慨道。</span></span></p><section data-id="91030" style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;" data-pm-slice="4 2 []"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;vertical-align: bottom;height: auto !important;display: initial;width: 49.9554px !important;visibility: visible !important;"></span></section></section></section></section><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; transform: rotate(0deg); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; padding: 3px; outline: 0px; max-width: 100%; display: inline-block; vertical-align: middle; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible; box-sizing: border-box !important;"><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-size: 17px; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle="">机制保障：“线上+线下”构建助老网络</span></span></span></p></section></section></section></section></section></section><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle=""> </span></span></span></p><p><span leaf="" data-pm-slice="1 1 http://www.w3.org/1999/xhtml}]"><span textstyle="" style="font-size: 17px;">“保洁助老”服务的高效运行，得益于完善的服务机制。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">今年初，市环卫局成立三个包保专班，历时三个月走访全市托管乡镇的544个村居，全面摸排行动不便独居老人情况，经实地核查与村“两委”确认后，建立帮困人员信息台账。基于台账，市环卫局完成了“一键呼叫器”设备的发放、培训与调试等工作，并确定环卫助老员名单。市环卫局相关负责人介绍：“目前已为超百名特殊困难老人发放呼叫器，近百名环卫助老员上岗，提供助洁、助行等服务。”</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">为保障服务质量，市环卫局专班督导各乡镇项目部工作，各乡镇实行区域模块化管理、定岗定责，并健全管理台账。线上搭建智慧助老平台，提供清洁、代购等服务；线下依托544个村居的保洁队伍，实现服务全覆盖。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">同时，该局还上线一键呼叫服务平台，实时监控环卫助老员接单、服务、反馈全流程，依据服务评价调整绩效收入。</span></span></p><section data-id="91030" style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;" data-pm-slice="4 2 []"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;" nodeleaf=""><span class="wxart_image" wx-style="display:inline-block;-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;outline: 0px;max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;vertical-align: bottom;height: auto !important;display: initial;width: 49.9554px !important;visibility: visible !important;"></span></section></section></section></section><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; color: rgb(34, 34, 34); font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; transform: rotate(0deg); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; padding: 3px; outline: 0px; max-width: 100%; display: inline-block; vertical-align: middle; visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin-bottom: unset; outline: 0px; max-width: 100%; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible; box-sizing: border-box !important;"><section style="-webkit-tap-highlight-color: transparent; margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible; box-sizing: border-box !important;"><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; font-size: 17px; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle="">服务升级：延伸关怀覆盖更多群体</span></span></span></p></section></section></section></section></section></section><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; color: rgba(0, 0, 0, 0.9); font-family: "PingFang SC", system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; visibility: visible; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;"><span leaf=""><span textstyle=""> </span></span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">市环卫局洁达公司干河项目部经理李列亮负责八湾村和袁市村“一键呼叫”系统管理。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;">他介绍，环卫助老员服务远超清扫保洁范畴，经理、片长等管理人员也积极参与，尽力满足老人需求，复杂问题则协调多方力量解决。“我们不仅提供服务，更希望通过陪伴聊天，让独居、困难老人感受到温暖，不再孤单。”</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;"> “‘保洁助老’充分发挥环卫保洁队伍覆盖广的优势，保洁助老员就近分配，确保需求及时响应。”市环卫局相关负责人表示，后续将持续推广该模式，扩大服务覆盖面，完善服务链条，让“一键呼叫”成为传递温暖的桥梁，让更多城乡老人享受“家门口的关怀”。</span></span></p><p><span leaf=""><span textstyle="" style="font-size: 17px;"> “保洁助老”服务模式以“小呼叫”撬动“大民生”，不仅是对特殊困难老年群体的暖心守护，更是社会治理创新的生动实践。未来，随着服务的持续深化与拓展，这一模式将如点点星火，汇聚成炬，照亮更多老年人的幸福晚年，为构建老有所养、老有所依的和谐社会注入源源不断的温暖力量。</span></span></p><p><br></p><section style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; letter-spacing: 0.544px; widows: 1; box-sizing: border-box !important;" data-pm-slice="0 0 []"><p style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; clear: both; min-height: 1em; box-sizing: border-box !important;"><span style="-webkit-tap-highlight-color: transparent; outline: 0px; max-width: 100%; box-sizing: border-box !important;"><span leaf="" style=""><font face="黑体" style="" size="1" color="#c0c0c0">来源/仙桃周刊融媒体</font></span></span></p></section><p style="display: none;"><mp-style-type data-value="3"></mp-style-type></p></div><p></p>
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