事发仙桃格力恒迪店，仙桃一消费者点名投诉！
<div class="wx_rich_media_content" id="jsWxContainer"><section class="mp_profile_iframe_wrp"><mp-common-profile class="js_uneditable custom_select_card mp_profile_iframe" data-pluginname="mpprofile" data-id="MzA5MDEwNjgwOQ==" data-headimg="http://mmbiz.qpic.cn/mmbiz_png/bfOudia0OnxtwzNbyGeibD8aiaKW0oXoSN9icUahpJm2MuyuveFgg1p6pP2DlQyLJoJy7RXDQqEOukRpX0afiaNk32A/0?wx_fmt=png" data-nickname="红辣椒传媒" data-alias="xtweekly" data-signature="红辣椒传媒是《仙桃周刊》新媒体品牌。我已加入“维权骑士”(rightknights.com)的版权保护计划。" data-from="0" data-is_biz_ban="0"></mp-common-profile></section><p style="margin-bottom: 0em; outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; visibility: visible; box-sizing: border-box !important;"><br></p><p><span style="font-size: 16px;">“家里新房装修，原计划是等中央空调安装到位后封阳台，可目前因为空调外机的瑕疵问题，严重影响工期。”近日，沔阳悦府业主潘先生向仙桃周刊和红辣椒传媒反映，他于今年8月份在格力恒迪店购买了一台中央空调，安装后发现空调外机存在瑕疵，商家表示同意换新，可两次换来的空调外机仍有瑕疵。目前与商家陷入僵持状态，严重影响他家的装修进度。</span></p><p><span style="font-size: 16px;">空调外机是否像消费者说的那样屡现“瑕疵”？目前双方陷入僵持的关键问题在哪？如何最终解决此次纠纷？记者近日进行了多方探访。</span></p><section data-tools="135编辑器" data-id="91030" style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;display: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 50px !important;"></span></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; transform: rotate(0deg); visibility: visible;"><section style="margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; visibility: visible;"><section style="padding: 3px; outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: middle; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible;"><section style="margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible;"><p style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">消费者：不接受有瑕疵的商品</p></section></section></section></section></section></section><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; visibility: visible; box-sizing: border-box !important;"><span style="color: rgb(51, 51, 51);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 16px;">据潘先生介绍，他购货的这家格力店位于干河路的恒迪建材市场，店面编号为鄂M03571。他是今年8月份购买的这台格力（GREE）Star2代系列中央空调，为家用“一拖四”，花费了25800元，于今年9月初进行安装。</span></p><p><span style="font-size: 16px;"> “9月5日安装空调时我在外地，中途因为线控器开槽问题，我于9月8日专程回家解决。可一回到家，我就发现空调的外机有几处刮痕，特别是散热片有明显损伤，于是我向商家和市场监管部门进行了反映，商家表示同意更换新机。”</span></p><p style="text-align: center;"><span class="wxart_image" wx-style="display:inline-block;"></span></p><p style="text-align: center;"><span style="color: rgb(136, 136, 136);">已安装的外机散热片有明显损伤</span></p><p><span style="font-size: 16px;">潘先生告诉记者，在市市场监督管理局的协调处理下，商家答应他前往仓库进行挑选。可当他进入仓库时，就发现空调包装上堆有废纸等垃圾，他对此感觉很不好，十分担心会影响到空调品质。当潘先生提出要打开其中一台的外包装时，商家并不同意，坚持要送货到家后才开外包装。可送到家打开外包装后，潘先生发现有几处油漆掉落，存在瑕疵，当即要求商家再次更换。在此过程中，双方还就运费问题发生了不愉快。</span></p><p><span style="font-size: 16px;">可当商家再次运来一台库存空调时，潘先生仍旧发现有油漆掉落现象，于是潘先生要求商家重新购进全新原厂且包装完好整洁的新货后，再行更换。此时商家却表示，需要卖完仓库剩余3台空调后才能进新货。不过，最终在市场监管部门的调解下，商家承诺11月15日进行更换安装。</span></p><p style="text-align: center;"><span class="wxart_image" wx-style="display:inline-block;"></span></p><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: center; visibility: visible; box-sizing: border-box !important;"><span style="outline: 0px; max-width: 100%; text-align: justify; color: rgb(136, 136, 136); visibility: visible; box-sizing: border-box !important;">消费者提供的第一次换货时外机油漆掉落图片</span></p><p><span style="font-size: 16px;">然而，潘先生说，商家此次并没有兑现承诺。</span></p><section data-tools="135编辑器" data-id="91030" style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;display: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 50px !important;"></span></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; transform: rotate(0deg); visibility: visible;"><section style="margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; visibility: visible;"><section style="padding: 3px; outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: middle; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible;"><section style="margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible;"><p style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">商家：现货和调货消费者均不认可</p></section></section></section></section></section></section><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; visibility: visible; box-sizing: border-box !important;"><span style="color: rgb(51, 51, 51);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 16px;">根据销售合同，潘先生购买的格力中央空调销售方为仙桃广大电器有限公司，记者采访了该公司一位肖姓负责人。该负责人告诉记者，“前期外机在安装过程中可能是刮伤了，在接到消费者的反馈后，我们同意更换，可消费者对仓库现有的几台同型号空调外机都不满意。”</span></p><p style="text-align: center;"><span class="wxart_image" wx-style="display:inline-block;"></span></p><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; visibility: visible; text-align: center; box-sizing: border-box !important;"><span style="font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; color: rgb(136, 136, 136);">格力恒迪店</span></p><p><span style="font-size: 16px;">该负责人还补充道，“当时的确承诺过11月15号进新货后更换，但在13号的时候我就提前跟消费者联系，解释了货物无法到达的原因。但我可通过同行调到6台同型号的空调，可消费者硬是不接受，又说担心是假货，非要我们重新进购新货。”该负责人无奈地说，现有的库存都没卖完，目前因疫情、物流、回款等因素叠加，重新进货需要成本，也是需要时间的。他表示，如果实在无法沟通，他宁愿不做这单生意，退货退款。</span></p><section data-tools="135编辑器" data-id="91030" style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; text-align: center; visibility: visible; box-sizing: border-box !important;"><section style="outline: 0px; max-width: 100%; display: inline-block; width: 50px; visibility: visible; box-sizing: border-box !important;"><span class="wxart_image" wx-style="display:inline-block;outline: 0px;display: initial;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 50px !important;"></span></section></section></section><section style="outline: 0px; max-width: 100%; box-sizing: border-box; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 16px; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; transform: rotate(0deg); visibility: visible;"><section style="margin-top: 10px; margin-bottom: 10px; outline: 0px; max-width: 100%; box-sizing: border-box; text-align: center; visibility: visible;"><section style="padding: 3px; outline: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: middle; visibility: visible;"><section style="outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; background-color: rgb(198, 217, 240); visibility: visible;"><section style="margin: -3px 3px 3px -3px; padding-right: 8px; padding-left: 8px; outline: 0px; max-width: 100%; box-sizing: border-box; border-radius: 5px; border-color: rgb(77, 77, 77); border-style: dashed; border-width: 1px; display: inline-block; vertical-align: top; visibility: visible;"><p style="outline: 0px; max-width: 100%; visibility: visible; box-sizing: border-box !important;">监管部门：如调解不成建议走法律程序</p></section></section></section></section></section></section><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); letter-spacing: 0.544px; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; visibility: visible; box-sizing: border-box !important;"><span style="color: rgb(51, 51, 51);font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;font-size: 16px;">记者随后从市市场监督管理局了解到，经多次沟通调解，商家愿意为该消费者更换新空调，且仓库里面有库存现货，商家表示实在不行还可从其它同行处调货，但对于消费者提出的重新再进货的要求不予认可。双方无法达成一致意见，建议消费者走法律途径解决。</span></p><p><span style="font-size: 16px;">据干河市场监管所经办人员介绍，前期该所在接到消费者反映的问题线索后，已及时现场沟通，经多次协调，因商家无法满足消费者要求，双方无法达成一致意见，根据《市场监管投诉举报暂行办法》第二十一条：经组织调解，投诉人或者被投诉人明确表示无法达成调解协议的，依法依规终止调解。</span></p><p><span style="font-size: 16px;">后续进展，记者将持续予以关注。</span></p><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; font-size: 16px; visibility: visible; box-sizing: border-box !important;"><br></p><p style="outline: 0px; max-width: 100%; color: rgb(34, 34, 34); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; font-size: 16px; visibility: visible; box-sizing: border-box !important;">来源：红辣椒传媒</p></div><p></p> 将就人 这都算有问题，师付装时手一按就有这伤，算不上问题，买个好几十万车，都找的到毛病， 碰到颠滴人了 这哈好了，碰到狠人了， 碰到狠人了 你全新机器运到客户家，打开包装就有这印子还是运到室外碰伤了？这还两个完全不同的说法 为什么没有人站消费者啊，出新的钱买一个有遐思的哪个愿意啊，但是如果商家愿意退，买家不愿意就不好说了，退了在到别家店买就可以了啊，或者让店家到同行掉一样的货， 这种人见多了，挑小毛病就是要少钱。只收他两万他肯定喜咩了。还喜欢嘴地说你跟我搞好了一分钱都不差你地。关键是就没有完美的东西。 哎！ 互相体谅一下吧！ 冷凝器翅片有点倒片了··，只要不是大力撞击造成铜管损伤，像这有点外观瑕疵无伤大雅··叫师傅用刷子弄一弄就完美了··· 跟它装个机吧，这种人就是这个相！拉回去算了，退钱给它！ 碰到这样人也是倒霉，这大外机刮伤不可避免 奸狡百出就是想少钱， 我猜要么是老师，要么是医生 专业的修理工 发表于 2022-11-26 09:57我猜要么是老师，要么是医生
不用猜，这种人得去大商场买，满仓库货任你挑的那种。{:216:} 狠人！鬼都怕缠的人！ 我上次买的空调，外机也有擦伤掉漆的地方，我说找他补个漆，或者给个外机的罩子，第二天去找他，他多狠，自己花钱买了个罩子，都快20年了，空调也没什么问题。 翅片稍微一碰都会倒片，很容易梳理，这都不是什么问题，师傅搬运过后，想非常完美无暇的外机，有点难
页:
[1]
2